Erom Healthcare USA™
Shipping & Return Policy

1. Satisfaction Promise/Product Return Policies.

If for any reason an Erom Healthcare USA product that you purchase for your own personal use does not meet your expectations, you may contact the Customer Service Department at 866-866-1004 or CS@eromplus-usa.com within 30 days of the date of purchase to request a replacement, exchange, or refund, subject to the following rules.

• • Replacement Due to Manufacturer’s Defect or Missing Item. If you request a replacement item due to a manufacturer’s defect or a missing item, the replacement item will be shipped to you at no cost to you as long as the item is shipped to the same address as the original item. Additional charges may apply if you request that the exchange or replacement item is shipped to a different address.
• • Exchange Not Due to Manufacturer’s Defect or Missing Item. If you wish to exchange an item for another item and the original item is not defective, you will be responsible for the payment of any differences in product prices as well as shipping costs to return the original item to us. In addition, you will be charged the shipping costs to send the exchange item to you. No exchange will be made for products that are not in good and resalable condition, not in their original packaging, or that were otherwise designated by us at the time of sale as nonreturnable, discontinued, or seasonal.
• • Refund Not Due to Manufacturer’s Defect or Missing Item. If you wish to receive a refund for a product under this policy, we may require you to return the item to us. In that event, you will be responsible for the payment of any shipping costs to return the original item to us. Upon our timely receipt of the returned item (if required) a refund of the purchase price (less shipping costs) will be issued to you. Items designated by us at the time of sale as nonreturnable, discontinued, or seasonal are not eligible for a refund under this policy. Nor are business supplies, Sales Tools, or Starter Kits.
• • Sales Receipt Required. If you do not have your original sales receipt, we reserve the right to refuse to honor your product replacement, exchange, or refund request.
• • Product Credit. We reserve the right to issue product credit to you in lieu of your replacement, exchange, or refund request at our discretion if the conditions set forth in this Product Return Policy are not met by you. If you return an item that was purchased using product credit, upon approval, the credit will be reissued. The original product credit expiration date will be extended by 15 days.
• • Customer Returns. Note that the foregoing Satisfaction Promise and Product Return Policies are applicable to products that you sell directly (from your own inventory) to customers. Therefore, if a customer wishes to return a product to you pursuant to these policies, you agree that you shall honor these policies with respect to any such return. After a customer has returned a product to you pursuant to the above, you may likewise return the product to the Company for refund or exchange in accordance with the above policies.
• • Questions. If you have any questions about product returns, discrepancies, back-ordered items or anything else concerning the above Satisfaction Promise/Product Return Policies, please contact the Customer Service Department at 866-866-1004 or CS@eromplus-usa.com.

2. Return of Merchandise and Sales Aids by Distributors Upon Cancellation or Termination.

Within 30 days from the cancellation or termination of a Distributor’s Agreement, the Distributor may return products and Sales Tools that he or she personally purchased from Erom Healthcare USA during the 12-month period preceding the date of cancellation or termination for a refund so long as the goods are in currently marketable condition. (The one-year limitation shall not apply to residents of Louisiana, Maryland, Massachusetts and Wyoming and Puerto Rico). Upon the Company’s timely receipt of returned goods and confirmation that they are in currently marketable condition, the Distributor will be reimbursed 90% of the net cost of the original purchase price(s). Shipping and handling charges will not be refunded. If the purchases were made through a credit card, the refund will be credited back to the same account. Goods are in “currently marketable condition" if they are unopened and unused and packaging and labeling has not been altered or damaged. Merchandise that is clearly identified at the time of sale as nonreturnable, closeout, discontinued, or as a seasonal item, or which has passed it commercially reasonable usable or shelf-life, is not in currently marketable condition.

3. Louisiana, Massachusetts, and Wyoming Residents:

If a resident of Louisiana, Massachusetts, or Wyoming cancels the Distributor Agreement, upon receipt of a written request from such canceling Distributor, Erom Healthcare USA will refund 90% of the costs incurred by such canceling Distributor to participate in the program during the one-year period immediately preceding the date of the cancellation.

4. Maryland Residents:

A Distributor who resides in Maryland may cancel the contract for any reason within 3 months after the date of receipt of goods or services first ordered; upon cancellation, the Company shall repurchase the goods; and the repurchase price shall be at least 90% of the original price paid by the Distributor.

5. Puerto Rico Residents:

A Puerto Rico resident may cancel this Agreement at any time within 90 days from the date of enrollment, or at any time upon showing the Company’s noncompliance with any of the essential obligations of the distribution contract or any act or omission by the Company adversely affecting the interests of the cancelling Distributor in the development of the market of the properties or services. Such cancellation must be sent to the Company in writing and sent via registered mail. If a Puerto Rico resident cancels under these conditions, the Company shall: (a) Reacquire the total of the products that he/she purchased from the Company which are in his/her possession and in good condition at a price of not less than ninety percent (90%) of their original net cost; (b) Return to the cancelling Distributor not less than ninety percent (90%) of the original net cost of any services that he/she acquired from the Company; (c) Return 90% of any sum paid by the cancelling Distributor for the purpose of participating in the business.

6. Other Purchase Cancellation Rights - Three Day Right of Cancellation.

Except as provided herein for residents of Alaska and certain residents of North Dakota, retail customers have three business days within which to cancel a purchase and obtain a full refund. Distributors and Members likewise have three business days within which to cancel their initial purchase of Erom Healthcare USA products or services and obtain a full refund (subsequent purchases made by Distributors and Members are not subject to this right of cancellation). The three business day time limit is extended to five business days for residents of Alaska and is extended to 15 days for residents of North Dakota who are 65 or older. An explanation of these rights is contained on the official Erom Healthcare USA sales receipt.